Category: work
sometimes it’s easy.
| August 7, 2008 | Filled under work |
just read the feedback forms of the training i gave today in front of 15 people. i love it when i read stuff like this to the question like “what did you think of your trainer?”: very professional very competent he knows what he is speaking about i mean, come on, isn’t that something you’d expect from a trainer that you pay good money to… »
emails are evil.
| February 27, 2008 | Filled under everything's lost, work |
hm, that day started well. not. turns out, i’m a prick. here’s what happened: customer sent a mail with a question based on the evidence i knew the answer. still, i forwarded the mail to my co-worker to check it and answer it. my co-worker sent the mail to the customer, including me as a CC address. i was right and wrote a short message… »
help me help you
| December 9, 2007 | Filled under work |
working in customer care means, that you will have to find the right words to communicate facts in a language the customer most easily understands. this applies to communicating problems as well. no bullshitting around with technical terms, metaphors are hard too, so try to avoid it. and a very big part in communicating in support is the ability to ask the right questions to… »
viewing files
| December 5, 2007 | Filled under work |
not a case from myself but what a co-worker just forwarded me. situation: XML file can’t be viewed by an external company. *slightly pissed programmer* “the file can’t be displayed!!!111″ *slightly amused supporter* “how do you view xml files usually?” “with a doubleclick” thanks. made my day. »
people are… ignorant
| October 28, 2007 | Filled under work |
so a co-worker of mine is on vacation, leaving me with way more work than usual as i am his holiday replacement. (time to mention that i don’t have a holiday replacement.) problem is, this field of work requires contact with a different kind of customers that i usually deal with. and i’m glad i don’t have to deal with them all the time. existing… »
people are… funny
| October 28, 2007 | Filled under work |
a few days ago i got the request to export specified data for a customer. only the data has been specified, not the format itself. so i offer a excel or a xml file. i usually do excel, because it’s easier for me to export (plain copy & paste from the query analyzer). this time, the company that will get the data from the customer… »
inhale. exhale.
| October 28, 2007 | Filled under work |
sometimes it’s best to take a deep breath, before answering mails. just to cool down. people are fun. or, of course, just to notice that your first impulse would be “it’s all the customers fault” and the second is “oh, wait a minute, wasn’t there this one specific……. ” d’oh! i will tell you more about my work in customer care some day :D »