Posts Tagged by customer
environmental e-mails.
| January 2, 2009 | Filled under everything's not lost, work |
seen in an e-mail signature from a customer: this is absolutely true :) i know i print mails every now and then – still hardly ever – and only if there are a lot of things on it i have to cross off, but i know other people who print almost every e-mail and read them on paper instead of the screen. or they archive… »
help me help you
| December 9, 2007 | Filled under work |
working in customer care means, that you will have to find the right words to communicate facts in a language the customer most easily understands. this applies to communicating problems as well. no bullshitting around with technical terms, metaphors are hard too, so try to avoid it. and a very big part in communicating in support is the ability to ask the right questions to… »