Posts Tagged by support
sometimes it’s easy.
| August 7, 2008 | Filled under work |
just read the feedback forms of the training i gave today in front of 15 people. i love it when i read stuff like this to the question like “what did you think of your trainer?”: very professional very competent he knows what he is speaking about i mean, come on, isn’t that something you’d expect from a trainer that you pay good money to… »
emails are evil.
| February 27, 2008 | Filled under everything's lost, work |
hm, that day started well. not. turns out, i’m a prick. here’s what happened: customer sent a mail with a question based on the evidence i knew the answer. still, i forwarded the mail to my co-worker to check it and answer it. my co-worker sent the mail to the customer, including me as a CC address. i was right and wrote a short message… »
help me help you
| December 9, 2007 | Filled under work |
working in customer care means, that you will have to find the right words to communicate facts in a language the customer most easily understands. this applies to communicating problems as well. no bullshitting around with technical terms, metaphors are hard too, so try to avoid it. and a very big part in communicating in support is the ability to ask the right questions to… »
viewing files
| December 5, 2007 | Filled under work |
not a case from myself but what a co-worker just forwarded me. situation: XML file can’t be viewed by an external company. *slightly pissed programmer* “the file can’t be displayed!!!111″ *slightly amused supporter* “how do you view xml files usually?” “with a doubleclick” thanks. made my day. »
people are… ignorant
| October 28, 2007 | Filled under work |
so a co-worker of mine is on vacation, leaving me with way more work than usual as i am his holiday replacement. (time to mention that i don’t have a holiday replacement.) problem is, this field of work requires contact with a different kind of customers that i usually deal with. and i’m glad i don’t have to deal with them all the time. existing… »
people are… funny
| October 28, 2007 | Filled under work |
a few days ago i got the request to export specified data for a customer. only the data has been specified, not the format itself. so i offer a excel or a xml file. i usually do excel, because it’s easier for me to export (plain copy & paste from the query analyzer). this time, the company that will get the data from the customer… »