Posts Tagged by work
environmental e-mails.
| January 2, 2009 | Filled under everything's not lost, work |
seen in an e-mail signature from a customer: this is absolutely true :) i know i print mails every now and then – still hardly ever – and only if there are a lot of things on it i have to cross off, but i know other people who print almost every e-mail and read them on paper instead of the screen. or they archive… »
on my way…
| October 12, 2008 | Filled under everything's not lost |
off to berlin, then sylt, then salzburg… all within 4 days.. that’s going to be fucking exhausting. have to get up at 4 in the morning tomorrow. but i managed to squeze my tripod into my suitcase and my camera in my backpack, maybe i have time for some late nightshots in sylt… that would be the only time that’s not fully planned. wish me… »
fun with mails.
| September 17, 2008 | Filled under work |
if there are two ways to do something – do it the hard way? a customer said, that there was a problem with the delivery of an e-mail and that she got an error message (probably from the MAILER-DAEMON), so i asked her to forward that mail (she didn’t think of that before, nor did she tell me the recipient e-mail so I could check… »
sometimes it’s easy.
| August 7, 2008 | Filled under work |
just read the feedback forms of the training i gave today in front of 15 people. i love it when i read stuff like this to the question like “what did you think of your trainer?”: very professional very competent he knows what he is speaking about i mean, come on, isn’t that something you’d expect from a trainer that you pay good money to… »
help me help you
| December 9, 2007 | Filled under work |
working in customer care means, that you will have to find the right words to communicate facts in a language the customer most easily understands. this applies to communicating problems as well. no bullshitting around with technical terms, metaphors are hard too, so try to avoid it. and a very big part in communicating in support is the ability to ask the right questions to… »
viewing files
| December 5, 2007 | Filled under work |
not a case from myself but what a co-worker just forwarded me. situation: XML file can’t be viewed by an external company. *slightly pissed programmer* “the file can’t be displayed!!!111″ *slightly amused supporter* “how do you view xml files usually?” “with a doubleclick” thanks. made my day. Activate Twitter Activate Facebook Activate Google OPT IN: The sharing buttons are deactivated so social networks do not… »
people are… ignorant
| October 28, 2007 | Filled under work |
so a co-worker of mine is on vacation, leaving me with way more work than usual as i am his holiday replacement. (time to mention that i don’t have a holiday replacement.) problem is, this field of work requires contact with a different kind of customers that i usually deal with. and i’m glad i don’t have to deal with them all the time. existing… »
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